Questions are welcome. Clear answers matter.
Find practical information about AYOZRA, the platform, subscriptions, billing and the way we support event businesses.
Everything you need to know before getting started.
We have brought together answers to some of the questions you may have when exploring AYOZRA. If something is not covered here, our team is happy to hear from you.
Understanding AYOZRA
Learn about the platform, its purpose and the businesses it is designed to support.
01What is AYOZRA?+
AYOZRA is an Event Business Operating System designed to help event businesses organise their projects, clients, teams, vendors and everyday operational workflows in one connected environment.
02Who can use AYOZRA?+
AYOZRA is intended for event management companies, wedding planners, event production teams, corporate event agencies, exhibition and conference organisers, and independent event professionals.
03What can I manage with AYOZRA?+
The platform is being developed around business dashboards, event and project management, lead and customer management, team and task coordination, vendor records, quotations, invoice records and operational reporting. Actual availability depends on the current product release and subscription plan.
04Is AYOZRA suitable for independent event professionals?+
Yes. Independent event professionals are among the businesses AYOZRA is intended to support. The aim is to provide a more structured way to manage enquiries, projects, responsibilities and everyday business information.
Plans and subscriptions
Understand how subscriptions, plan availability and account changes are intended to work.
01How does the subscription work?+
AYOZRA is planned as a software-as-a-service subscription. Current plan prices, billing frequency, applicable taxes and usage limits must be clearly displayed before checkout is enabled.
02Is there a free trial?+
Free trial availability and duration have not been confirmed. Please contact our team for the latest information rather than assuming a trial is included.
03Can I change my subscription plan?+
Plan changes will be subject to the subscription terms and plan configuration available in the application. Applicable changes and any associated charges should be shown before confirmation.
04How can I cancel a subscription?+
The cancellation process and effective date will be explained in the published subscription and billing policy and within the customer account experience.
Payments and billing
Information about subscription payments and how payment responsibilities are handled.
01What payment methods are accepted?+
Available payment methods will depend on the payment provider and the approved AYOZRA merchant account. Confirmed methods will be displayed during checkout.
02What happens if a subscription payment fails?+
The platform is intended to notify subscribers about unsuccessful payments, provide an appropriate retry process and explain any access restrictions under the published billing terms.
03Does AYOZRA collect payments on behalf of event businesses?+
No. The AYOZRA payment gateway is intended for collecting AYOZRA subscription fees only. Businesses using the platform manage their own customer payment collection independently.
Data and account security
Understand our approach to responsible data handling and account information.
01Is my business information secure?+
AYOZRA is intended to use appropriate access controls and security practices to protect business information. This statement is not a claim of independent security certification or an external security audit. Please refer to our Data Protection and Security page for further information.
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Every business is different. Tell us what you would like to know, and our team will help point you in the right direction.