Contact & Grievance Redressal
How customers can contact the AYOZRA operator and raise a grievance.
Contact & Grievance Redressal
How customers can contact the AYOZRA operator and raise a grievance.
1. Customer support
For product, account, billing or privacy questions, contact hello@ayozra.in. The mailbox should be monitored and operational before public launch.
2. Grievance officer
The AYOZRA operator is identified on the website as RlAA Tech, with business address RlAA Tech, Bonth Chhak, Bhadrak - 756100. A grievance officer name and designation have not been supplied. RlAA Tech must appoint and publish an appropriate grievance contact where required by applicable law before launch; no officer identity is assumed in this policy.
3. How to submit a grievance
Include your name, account email, a concise description of the issue and relevant reference numbers. Do not include passwords, full payment card numbers, CVV values, UPI PINs or authentication codes.
4. Acknowledgement and resolution
The operator must implement a documented process to acknowledge, investigate and resolve complaints within the timeframes required by applicable law and its published customer commitments. Do not promise a response time until staffing and operations can meet it.
Questions about this policy?
If you need clarification or have a concern relating to this document, please contact the AYOZRA team.
Email our teamRLAA Tech, Bonth Chhak, Bhadrak - 756100